Windstream Portal FAQs

What is a portal?

A portal is another name for a home page. In this case, our portal is We encourage you to make this your home page—which is ultimately the page your computer will automatically open to when you access your internet browser.

Why would I want to log in to the portal?

The portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your Windstream email, and also customize the content and location of information on the page, making it truly unique to your interests and desires.

Additional features and benefits include:

How do I log in to the portal/home page?

You log in to the portal/home page with your Windstream email address and Password. You can call Windstream customer support at 1-800-347-1991 to obtain an email address and password if you do not have one. Log-in access is available in the upper right hand corner of the portal.

How do I make the portal my home page?

There are two ways to make the portal your home page:

In Internet Explorer:

  1. The first is on the home page itself. Go to and click on "Make this your home page" at the very top of the page. You will be prompted to accept the URL as your home page.
  2. In the Internet toolbar, click on "Tools." Click on "Internet options." On the "General" tab, type in in the home page space, click on "use current pages," and then click on "Apply."

In Firefox:

  1. Click and drag the link that says: "To make this your home page, drag this link onto your Home Button."

How do I get back to the portal/home page (main page)?

The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser’s "back" button or click the "Home" button at the left side of the page. If you have not set as your home page, and you navigate to other URL addresses on the web, when you want to get back to, you will need to enter in the browser address bar to return. This is another great reason to make the Windstream portal your home page on the Internet by clicking the "Make this my Homepage" link at the top of the page.

What are the recommended system requirements to access content on the portal?

What can I do in "My Account"?

This section is meant to help you manage your Internet account which includes:

How do I manage my account on the portal?

Use the My Account link to manage your account.

Will accessing the portal and logging in put cookies on my PC?

Yes, in order to access the portal your browser must be set up to allow cookies.

What are cookies?

Cookies are simple pieces of text sent by a server to a web browser. Cookies not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the portal or the content on the portal.

Who can I contact with portal-related support needs?

Windstream Customer Service - 1-800-347-1991

What is a component/content?

A component is a section of the portal that is complete within itself. It can be moved or removed within the space of the portal when you are logged in. For instance: "3 Day Forecast" is the Weather component on the page.

How do I add/remove components/content?

When you are logged in on the portal, click on the "Personalize or Personalize this page" link at the top of the page on the right hand side. The home page will shift down and display the content discovery portion which allows the user to select from multiple categories of content that you want to add to your homepage.

How do I move components?

Right on the portal when you are logged in: When you hover your mouse over a movable component, a four-way arrow will appear. When you see that arrow, you may do a left mouse click and drag and drop the component to any column on the home page.

How do I customize the TV Listings component?

Several things can be customized within the TV Listings component. Click on the TV tab and then click on "Settings" in the upper right hand corner of the component. You can adjust the following:

Click "Submit" after making your changes. This will return you to the home page, where you can see your changes.

Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.

How do I customize the Local channel?

The "Local Channel" can be found in the directory across the top of the home page. The Local Channel can be customized whether you are logged in or not—by clicking on the local channel and then entering your desired zip code and clicking "Go." If there is a local component on the home page, the content there will also change to reflect the zip code input on the Local channel.

How do I update the Weather component?

Within the Weather component, there is an edit link where you can enter any zip code or city and state. Simply enter a zip code or city and state to see the weather conditions in the place you are interested in. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.

How do I update the Market Watch component/Add new stock symbols?

The Market Watch component functions in three ways:

How do I access email?

Email can be accessed in the upper right corner of the Windstream portal home page. You must be logged in to be able to access your email. Having trouble logging in? For help, please visit

In addition to Windstream email, you can set up and access other email addresses using the All Mail component.

Click on an e-mail provider for set up and follow the prompts as they are given

How do I download Media, MultiMedia Assistant, Plug Ins?

To download programs necessary to support premiums content, such as flash or plug-ins, go to the Footer directory (located at the bottom of the homepage), then click on "Downloads and Plug Ins or "get Downloads and Plug Ins." After clicking on the link a window (or a refreshed page) will appear outlining the necessary software to download for the various services. This process is easy and the Multimedia Assistant will even indicate what you have already downloaded and what you have not. In order to download a specific plug in click on Download now! to the right of that plug in.

Why would I want to download the Toolbar?

There are many helpful functions available through the toolbar. By adding the toolbar, you can have these functions available to you, no matter what Internet web page you are on. These functions include:

How do I download the Toolbar?

To download the toolbar, go to the very top of the home page and click on the Toolbar link. You will be taken to another page that highlights the features and benefits of having the toolbar as well as directions for downloading

What are the system requirements for the Toolbar?

Will downloading the Toolbar put spyware on my PC?

The Toolbar collects information, such as your IP address and zip code for the following purposes: to customize the content you see; to fulfill requests for products and services; to conduct research; to provide anonymous reporting; and to ensure that you always have the most up-to-date version of the Toolbar. This information is not sold, disclosed or reported on to any other companies or websites.

Note: The Toolbar is set up to automatically update when a new version is available. When the toolbar checks for updates, it loads a version file from our server. For more information please review our privacy policy.

How do I access additional support?

At the top of the home page there is a Support link, click here for additional help on the following: